What do we mean by personal data?
The term referred to as ‘personal data’ is any information that can be used to identify you. Contact information, such as your first and last names, date of birth, place of birth, personal address (including home and email address), IP address and signatures, are all examples of this type of data.
Personal data that we collect
We may collect some information from our customers that is linked to:
- Direct interactions: the information you voluntarily send to our customer service representatives through any of the various channels, or to our customer service representatives directly, including the website chat, post, email address, cell phone, or the type of data you fill in on our website such as subscription forms, application forms, contact forms, etc.
Please keep in mind that we only require your personal data or related information for the purposes specified in the following text. You consent to the processing of any additional information you provide that is not requested on the website for the purposes for which you provided it.
We require our users to provide comprehensive, accurate and up-to-date personal information in order for us to successfully execute the services we offer on our website. These services could include a newsletter subscription form or any other type of application. In addition, we disclaim any liability if clients provide inaccurate or fraudulent information.
In the event that you fill out forms on behalf of a minor or adult who is not you, be sure you have their explicit consent to manage and share their personal information with us. Keep in mind that you must be the legal guardian or parent of the minor you are representing.
Keeping in mind the terms written within this text, please consider:
- We may notify the owner of the personal data if we receive any personal information on behalf of an individual without their expressed consent. If the individual referred to objects to the application/form/provision of his or her personal information, we shall not proceed with the application or subscription, or any other services offered on our website.
- We may alert the minor’s legal guardian(s) or parent(s) if we receive a request of personal information about a minor from another person without first getting the minor’s consent. If the legal guardian or parent objects to the application/form/provision of the minor’s personal information, we shall not proceed with the application/subscription or any other services provided on our website.
How is your personal data used?
Personal data may be used in many different ways, which may include the following:
- To send you our newsletter with the most up-to-date information on the ETIAS scheme and any related news. We will contact you using the personal information you provided on the subscription form if this occurs.
- To answer any questions you may have, via the many communication channels available, such as website chat, email, or postal mail. Your personal information from the subscription form will be used for these purposes in these instances.
- To improve your online experience and to use behavioural data (such as navigation, time spent on the website, and bounce rates) to improve the website interface and/or the services that we are able to provide to you.
- To routinely check for unlawful or fraudulent activity that may occur on or through our website channels.
Legal basis for processing your data
We are fully compliant with our legal duties in terms of the purposes for which we may save your personal data, as well as the method in which we process your personal data. In most cases, the legal basis for processing your personal data will be as follows:
- You have given us your permission to use your personal data for the purposes mentioned when it was collected – that is, to provide you with the information you requested in writing from our customer care team.
To fulfil our legal obligations and/or the demands of the administrative, judicial, or other authorities.
- To assist our legitimate interests in billing for our services, fraud monitoring on our website, enhancing user experience when using this website and improving the quality of professional services.
How long does your data stay with us?
Your personal information will only be used for the reason for which, and point at which, it was gathered. Following that, we’ll keep your information in a safe, password-protected database that will only be accessed in the event of any disputes or legal obligations/claims originating from our website’s provision of services. At the end of the period of time when this would be applicable, your personal information will be completely erased and no longer accessible inside our information system. You also have the right to request the removal of your personal data at any time, and your data will be erased from our website and information systems after we receive your request.
How do we share your personal information?
The personal information you give us while viewing or navigating our website may be shared in the following situations:
- To our technical service provider, who hosts our information system and/or provides us with tools and technical support for our website management.
- To fulfil our legal obligations and/or meet the requirements of administrative, judicial, or other authorities.
- To protect our legitimate interests in the case of a suit arising from professional services provided.
Please be advised that some of the third-party websites to which our website may direct you are not in the European Economic Area (EEA). As a result of this, your personal data may be transmitted internationally, and you may be subject to other privacy policies and legislation. We strongly advise you check the privacy and cookies policies of each redirected website to protect the security of your personal information as well as your individual rights and freedoms.
Protection of your personal data
We pledge to make every effort to keep any information you provide on our website safe and secure. The website has up-to-date information systems that comply with all technological and organisational measures necessary to preserve your privacy and the integrity of any personal information you provide while on our site. In this way, we protect your personal data from unauthorised and unlawful processing.
Furthermore, we assert that all of our employees and personnel are fully committed to safeguarding your personal information and will not process any of it without your permission, or in violation of our own privacy policies. These personnel adhere to our stringent criteria for ensuring the security and integrity of the personal information you supply when using our website.
We make every effort to keep your personal information secure on our website, but we strongly advise you still take precautions to keep it safe. Please do not reply to any phoney or suspicious communications, or websites acting as our partners or appearing to be similar to ours, as we are not able to be responsible for their behaviour.
Exercising your rights
By altering the privacy settings on your web browser, you can reduce the number of tracking options available to you. There are also a number of ‘Do Not Track’ extensions and programmes that give you even more control over which cookies you accept. If you’re concerned about your privacy or the usage of your personal data, we recommend that you become familiar with and make use of these features.
We may be reached using our contact form, to answer any questions or inquiries you may have.